Terms of Service

General Conditions

Please take the time to review our policy before making your purchases. Feel free to contact us if you have any questions about your order or how to place an order.

All purchases made on the MYLABO SARL online store are governed by these Terms and Conditions and the applicable Terms of Sale and Service. In the event of any discrepancy, these Terms and Conditions shall prevail.

We reserve the right to modify these Terms at any time without prior notice.

Payment

We currently accept:

Prepayment by bank transfer
Once you place your order, a pro forma invoice with our bank details will be sent to your email. Orders are processed after payment is received by MYLABO LLC.

Delivery

Delivery costs and times depend on the customer’s country.
Once shipped, you’ll receive an email with tracking details.
Customers are responsible for tracking and receiving their orders.
Returned packages (due to incorrect address, unpaid customs, etc.) will be refunded minus shipping costs.
If you abandon your shipment or fail to pay duties/taxes, no refund or replacement will be issued.

Warranty

All products are protected by a minimum 12-month warranty, with some extending up to 24 months.
For warranty claims, contact: info@mylabo.lu

Cancellations

Cancellations must be requested within 24 hours of placing the order and only if the order has not been sent for processing.

Legal Notice

Any disputes that cannot be resolved amicably will be governed by Luxembourg law and handled by the competent courts of Luxembourg City.

📞 Phone: +352661811364
📧 Email: info@mylabo.lu
🏢 Address: 43 Rue des Martyrs, 4236 Esch Sur Alzette, Luxembourg