Please take the time to review our policy prior to making purchases and feel free to message us regarding any further questions you may have about your order/placing an order.
Terms and Conditions
All purchases from the MYLABO SARL Online Store shall be governed by these Terms and Conditions and the applicable General Conditions of Sale and General Conditions of Service of MYLABO SARL (collectively “General Conditions”), as defined below. In case of any discrepancy between these Terms and Conditions and the General Conditions, these Terms and Conditions shall prevail.
MYLABO SARL reserves the right at its sole discretion to amend, modify or alter these Terms and Conditions and the General Conditions at any time without prior notice.
Payment
We offer the following payment methods:
• International credit cards: Visa, MasterCard
• Pre-payment with a bank transfer
By choosing pre-payment with a bank transfer method for paying your purchases, we will immediately send you a proforma invoice including our banking details to the e-mail address you have provided in your order. Please note that we will process your order only after your payment has been received by MYLABO SARL.
Delivery
Delivery fees and terms depend on the Customer's country.
When the goods are packaged and shipped, you will receive a notification containing the tracking information via the email address that you used when you made your purchase. It is your responsibility to keep track of the package with the delivery confirmation number provided after the item has shipped since you will need to schedule a re-delivery or pick up after the first missed delivery attempt. This includes international packages and customs process. Please be advised that any packages returned back to our facilities other than the fault of the shipping carriers (eg. Incorrect mailing address, unpaid duties and taxes, unclaimed package, etc.) will be refunded but the shipping charge will be deducted from the total.
Please make sure all delivery information is correct since we are unable to make changes to any information once the order has shipped.
If you choose to abandon your shipment and/or fail to pay any duties and/or taxes assessed, you are not entitled to a refund or replacement and any reshipment fees incurred will be at your expense.
Warranty
All Products are protected by a 12 months warranty as the standard minimum. Selected products are being covered for up to 24 months.
For any inquiries regarding warranty claims, please contact : info@mylabo.lu
Cancellations
Cancellations must be requested within 24 hours of placing the order and can only be processed if your order has not yet been sent to our factory for fulfillment.
Any dispute on the part of the Client which is not settled amicably with MYLABO SARL shall be governed by Luxembourg law and brought before the competent courts of Luxembourg-City.